Outlook Express / Norton Anti-Spam Fix

Symptoms: Outlook Express freezes when you try to declare an email either spam or not spam.

For some reason this happened all of a sudden for no apparent reason while using Outlook Express in Windows XP.

Outlook Express freezes and there is nothing you can do but close the program. I tried several time with the same results. One of the strange things is I was trying to declare an email non spam in the Spam folder an email that should not have been in the Spam folder.

After trying several times, I decided to go to the install directory for Norton, which unless you specified different should be in the C:\Programfiles\Norton Internet Security\. You can use the built in file manger in Windows to bring up the folder. From the Norton Internet Security folder go to the Norton AntiVirus folder then to the Quarantine folder. You see a long list of files that are named gibberish with the TMP file extension (you may or may not see the extension, depending on your Windows XP settings). I deleted all the files in the Quarantine folder. I checked the incoming folder and the portal folder but they were empty. I then emptied the Recycle Bin and restarted Windows. Outlook Express worked fine when I tried again. Problem solved.